Our Diabetic Alert Dogs are among the finest available and our service does not end once your dog is delivered. Because your satisfaction is fundamental to everything we do, and to ensure your success, we provide continuous support for the life of your dog for any questions you may have.
Your Complete Satisfaction. Guaranteed!
We have recently improved upon our already comprehensive guarantee to insure your complete confidence in purchasing a dog, as well as to insure your complete satisfaction after the purchase. Just as important as the guarantee is the recourse should you have a problem. We have designed our guarantee (and back it up contractually in writing) to protect your interests.
There are three key areas to the guarantee:
Soundness of Hips and Elbows
Your complete satisfaction.
The health guarantee is for 12 months from the date of delivery.
Should there be a genetic health issue requiring a replacement dog (unlikely after our veterinarians have thoroughly examined each dog) we take responsibility for the expense of all shipping.
Hip and Elbow Dysplasia
Hips and elbows are guaranteed to be sound at 24 months of age (dogs with sound hips at 24 months of age have less than a 3% chance of change over their lifetime!). For dogs delivered over two years of age the guarantee is for 6 months from date of delivery. In the case of hip or elbow dysplasia you are able to keep your first dog and receive a replacement dog at our expense.
(A common strategy within the industry is to require returning a dysplastic dog in order to obtain a replacement. In most cases an owner chooses to keep his or her dog rather than sending the dog back to the seller and risk their pet being euthanized. In turn, the seller is no longer responsible for replacement because the buyer refuses to return the dysplastic dog. While we have never subscribed to this practice, allowing an owner to keep the first dog is now part of our contractual agreement.)
To ensure your complete satisfaction we allow you to exchange your dog for another dog for any reason up to 7 days from date of delivery. If you want a different dog, you are responsible for all shipping costs to return the first dog to NIDAD and for delivery of the replacement dog.
Copyright © 2016 National Institute for Diabetic Alert Dogs. All rights reserved.